Slow Internet

Optimize your Wi-Fi

MEC routers offer both 2.4 GHz and 5GHz Wi-Fi bands. Try connecting as many devices as possible to 5 Ghz, which is faster and less prone to interference. However, keep in mind that 5 GHz can’t reach as far as 2.4 GHz. If you are trying to connect to Wi-Fi at the opposite side of the house, you might want to consider investing in a mesh satellite Wi-Fi extender that can reproduce the Wi-Fi signal throughout your home. Ideally, 3-4 bars on your device indicates a reliable signal.

Update Your Devices

Make sure all your devices are kept up to date and know that some devices are simply faster than others. If you notice issues on one particular device, try connecting the device to the 5GHz Wi-Fi band and using it in the same room as your router. If you still notice issues, it could be that your device needs upgraded.

Use Ethernet for Certain Activities

While Wi-Fi  works well in most cases, some bandwidth-heavy activities, such as watching Ultra HD video on a TV, work more consistently when you connect via an Ethernet cable. Please note: no Wi-Fi—from any provider—can effectively deliver 1000 Mbps (our Gig package speed) due to the natural degradation that occurs when it travels.

Power Cycle Your Router

If none of this works, try power cycling your router. Watch our quick video tutorial on how to properly perform a power cycle on our Calix 844 GigaCenter router. If you have a different MEC router, please give us a call at 800.492.5989 and we can help.

Test with Ethernet

While Wi-Fi works for many items, the only way to truly determine what speed you are getting is to test it using an Ethernet cable. Please visit to run the correct test. FYI: If you’re using your own device to manage Wi-Fi, such as a personal router or Apple Time Capsule, then unplug your device and test directly from your MEC equipment.