Slow Internet

Update Your Devices

Make sure all your devices are kept up to date and know that some devices are simply faster than others. If you notice issues on one particular device, it could be that your device needs to be upgraded. 

Use Ethernet for Certain Activities

While Wi-Fi works well in most cases, some bandwidth-heavy activities, such as watching Ultra HD video on a TV, work more consistently when you connect via an Ethernet cable. Please note: no Wi-Fi—from any provider—can effectively deliver 1000 Mbps (our Gig package speed) due to the natural degradation that occurs when it travels.

Optimize your Wi-Fi

844GigaCenter RouterTry connecting as many devices as possible to the  5Ghz Wi-Fi band, which is faster and less prone to interference. Watch the below video to see how to get the best Wi-Fi experience on the 844.

GigaSpire U6 and U12 Routers: These routers automatically direct your traffic to the Wi-Fi band that offers the best performance. 

Upgrade Your Wi-Fi

If you are trying to connect to Wi-Fi at the opposite side of the house, you might want to consider upgrading to Ultimate Wi-Fi for $10/mo. This service guarantees whole-home coverage and allows you to connect dozens of devices simultaneously without buffering. Plus, you get access to advanced parental controls and network security via our CommandIQ app.