A Guide to Backup Power Sources

Keep Our Linemen Safe - Beware Backfeeding

Backfeeding is what happens when electricity flows backwards. If an improperly installed generator re-energizes our lines, it can create a potentially deadly situation for crews restoring power.

To prevent dangerous backfeeding, purchase a GenerLink and we will install it for you. Visit shopgenerlink.com to get started. Otherwise, a qualified electrician must install a transfer switch.

If you own or recently installed a generator, please call us at 800-492-5989. We will add a note to your account that will make our crews aware of your equipment prior to making repairs.

Other Important Safety Tips

  • Prevent carbon monoxide buildup. Always run a generator at least 20 feet away from your home with the exhaust pointed away. Never use one indoors.
  • Electric safety rules apply. Never use a generator in the rain or on a wet surface, and make sure you use a grounded outlet with the proper extension cord.
  • Read the instructions to make sure you’re following the manufacturer’s safety recommendations.

Types of Backup Power Sources

Which One is Right for You?

Decide which devices or appliances you want to keep using if the power goes out, then check the wattage for each. Add them up to get an idea of the output your generator needs.

Don’t forget that some appliances use more power as they’re turning back on, which can be too much for your generator if you’re not careful.

Where to Shop

Talk to an electrician for recommendations on whole-home generators. Search online retailers for other backup power sources. 

Please let us know you have a generator

If you recently installed a generator or if you’ve had one for a while and haven’t notified us, please call us at 800-492-5989. We will add a note to your account that will make our crews aware of your equipment prior to making repairs.